With the launch of the new Team Sky website and the great success of both Garmin-Transitions (née Slipstream Sports) and now Team Radioshack (note that site is on livestrong.com, capitalizing on Livestrong and especially Lance Armstrong’s use of the social web) in web marketing and social media, the game has changed. Over the next few weeks, I will be outlining a strategy (or writing a manifesto – whichever works for you) for creating and managing web content on both websites and social media. While the strategy is primarily designed for cycling teams, a few tweaks here and there will make it suitable for a wide variety of sports (and non-sports) businesses.
Once upon a time, a cool website was a “nice-to-have” element of a cycling team’s marketing assets. But as individuals and corporations both large and small lead the way onto the social web, it has become a vital core of the marketing portfolio. Complicating matters even more is the speed at which web trends and technologies develop. Twitter and Facebook were nice-to-have elements last year, this year they are a must-have. Within the next year, some new technology that is just on the fringe now will become a vital element of a sports marketing portfolio.
Sadly, you can rarely look to traditional marketing and PR firms for support in keeping on top of the web. Some agencies have areas of competence, and some digital agencies can create spectacular looking websites, but they usually come at a price and rarely understand the unique opportunities cycling presents to teams and their sponsors. Of course, if you are concentrating full-time on running a team, you don’t have time to keep up with what works, where fans are, and how they interact with each other, you, and your sponsors. So you put up a quick blogger “website”, or if you’re lucky a Wordpress or other CMS-based website, posting content in the form of race reports that get written by whoever has the time or was at the races that week. There’s no season-long plan, little adoption of the variety of inexpensive multi-media tools, and too often a lack of follow-through (how many teams last posted content in September, August, or even July of 2009?).
The move of corporate marketing dollars from traditional media outlets to online and customer engagement outlets demands that sponsored properties create and manage modern online media programs, regardless of time-intensity. This series outlines a strategy for creating an engaging team website, integrating it with social media outlets, and populating all of them with content that engages fans, delivers value to the current sponsors, and establishes a framework that increases the value of the team to existing and future sponsors.
This series will cover four separate areas teams need to consider when developing a strategy for creating web content:
- The website as an online hub
- Connecting with social media
- Integrating Multi-media
- Measuring, measuring, measuring
We won’t talk about everything in detail, and we won’t cover ever last potential item, idea, or tactic. The idea is to give you an idea of what the landscape is like, what the basics are, and give you a way to measure yourself against a benchmark. The idea is that you can improve in a few areas depending on time and budget, deliver more value to your sponsors (justifying more money), and take the next set of steps. Hit me up in the comments or on Twitter if you have questions, thoughts, or topics you’d like to make sure I cover.
